Terms and Conditions

  1. Reservation and Booking:
    • All reservations are subject to availability.
    • By making a reservation, you agree to abide by the specific terms and conditions associated with that reservation, including cancellation policies and payment requirements.
    • Meghamala Resorts reserves the right to refuse or cancel any reservation at our discretion.
  2. Payment:
    • Payment for reservations must be made in full at the time of booking unless otherwise stated.
  3. Cancellation and Refunds:
    • No refunds for cancellations.
    • In case of a no-show or cancellation of a guaranteed reservation, the hotel reserves the right to levy a retention charge for the entire stay.
  4. Guest Responsibilities:
    • Providing accurate information at the time of booking, including the number of guests and any special requirements.
    • Adhering to all resort rules and regulations during the stay.
    • Being responsible for any damages caused to the resort property.
    • Conducting photo shoots only on a chargeable basis.
    • Ensuring all rooms are non-smoking.
    • Avoid loud music in public areas to maintain peace and tranquillity.
    • Observing quiet hours between 10:00 PM and 7:00 AM.
    • Being liable for any damages or losses caused to resort property during the stay.
  5. Liability:
    • The management assumes no responsibility for accidents, injuries, or loss of property including theft, fire, flood, wind, or any act of God that may occur within the Resort.
    • For security purposes, we have installed CCTV cameras to monitor and record outdoor and common areas.
    • Photographs shot by our in-house photographer in the public areas and customer reviews may be shared on social media or the website.
  6. Intellectual Property:
    • All content on the website, including text, images, logos, and graphics, is the property of Meghamala Resorts.
    • Reproduction, modification, or distribution of any content without prior written consent from Meghamala Resorts is prohibited.
  7. Privacy Policy:
    • Meghamala Resorts respects your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and disclose your information.
  8. Governing Law:
    • Any disputes arising out of or relating to the Terms, the Privacy Policy, use of the website, or our products or services offered will be resolved in accordance with the laws of INDIA.
    • Disputes must be brought before the courts of Idukki Jurisdiction, Kerala State, INDIA, and guests irrevocably consent to the exclusive jurisdiction and venue of such courts.
  9. Identification Requirement:
    • It is mandatory to present a valid government-issued photo identification for Indian citizens and a valid Passport and Visa for guests of all other nationalities at the time of Check-in. (PAN Card is not considered valid photo identification in terms of Resort check-in).
  10. Age Requirement:
    • The guest registering should be 18 years of age or older. Children must be accompanied by an adult at all times on the property. All facilities are to be used only between check-in and checkout timings as per reservations.
  • Additional Information:
    • Check-in and Check-out: time is 2:00 PM, and Check-out time is 11:00 AM.
    • Early check-in and late check-out will be subject to availability, and additional charges are applicable.
    • Liability: management assumes no responsibility for accidents, injuries, or loss of property including theft, fire, flood, wind, or any act of God that may occur within the Resort.

Please Note: These terms and conditions are subject to change at any time.